"What does social science tell us about how to make thriving online communities? Quite a lot, it turns out - but only if we listen very closely and, at times, employ a translator." - Kraut and Resnick 2012
Cite this work
Researchers should cite this work as follows:
Kraut, R.E. and P. Resnick. 2012. Building Successful Online Communities: Evidence-Based Social Design. MIT Press, Cambridge, Massachusetts, USA.
University of Pittsburgh